Refund Policy

REFUNDS AND RETURNS

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Our policy lasts one week. If 7 days have passed since you received your order, unfortunately we cannot offer you a refund or exchange.

Any defective items or wrong sizes when receiving your order are eligible for refund or exchange. If due to long-term wear and tear the product tears, we are not responsible for refunding you or exchanging your item. We are not subject to refunds due to deliveries. Our lead times are estimates and we are not responsible for any delay in receiving your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items that cannot be returned:
* Gift cards

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Refunds (if applicable)
Once we have received and inspected returned item, we will send you an e-mail to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account. original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at babou. info@gmail.com.

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you would like to exchange it for the same item, send us an email at infobaboustyle.ca

Gifts
If the returned item was identified as a gift when purchased and if it was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift when purchased, or if the gift giver of the gift preferred to receive the item first to give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

Shipping
To return a product, you must mail it to: 143 rue de l'Opale, Granby, QC, J2H 2S8, Canada.

You will be responsible for paying your own shipping costs to return your item . Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item over $75, you should consider using a trackable delivery service or purchasing delivery insurance We do not guarantee that we will receive the item you return to us.